The power of why: Looking at clients holistically to maximize their potential
In 2018, Windmill Microlending, a non-profit organization that offers affordable loans to skilled newcomers to support their career growth, began the process of transforming its client success strategy. Step 1: Revisit our “Why?” Why is that cardiologist mopping the hospital floor? In 2004, Windmill Microlending, then known as Immigrant Access...
